If you are currently employed on the base, we ask that you use the level of your current position to find your tier. If you are fully retired, we would consider you Tier 1.

You would fall under Tier 3, as a dual-mil couple.

For couples that are not dual-mil, we ask that you use the rank/income of the primary earner in the household.

If one of you is primarily responsible for your pet, we ask that you use that rank. If you share the costs as a household, we would consider you a dual-mil couple.

The categories are intended to estimate income, knowing that circumstances are different between households even within the same rank. If you have been told that your position has a "GS equivalent," we ask that you use that to find your tier. If none of these categories applies to you, we ask that you tell us whether your household is low-, middle-, or high-income relative to the military community overall, and that will determine your tier. If you are still unsure, reach out to us directly and we will work with you to figure it out!

Federally mandated wage adjustments just went into effect that will increase our labor costs by 48%. We are doing what we can to cut back and restructure without affecting the quality of care we provide to your pets, but some of that difference will have to be made up by increasing our prices. In order to avoid raising prices above what our community can afford to pay, we have decided to create this tier system that balances the increase across the different income bands.

Yes they did, the previous increase was requested over a year ago to help keep up with annual wage increases from the past two years. This new federal mandate came out in February, and since then we have been working with our leadership to find the right balance between covering our costs and continuing to serve our community.

We hope not, and we have no plans to raise them again any time soon, but that will depend on what further guidance we get from our leadership.

You can send an email directly to our manager at This email address is being protected from spambots. You need JavaScript enabled to view it., she is open to your feedback about how to best implement these changes.